Refund policy
Refund & Return Policy
Last Updated: January 2026
Thank you for shopping with Handmade by Jake. We truly value every customer and are committed to delivering high-quality products along with a smooth, worry-free experience.
Please review our policy below before placing your order.
Returns & Exchanges
We stand behind the quality of our products. While we do not offer traditional refunds, we do offer replacements or exchanges in certain situations to ensure your satisfaction.
Orders cannot be canceled or modified once they have been processed.
Damaged or Defective Items
If your item arrives damaged or defective, we’ve got you covered.
Please contact us within 48 hours of delivery at:
Include the following:
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Full name
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Order number
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Clear photos or videos of the issue
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Brief description
Once reviewed, we will gladly send a replacement at no extra cost if the issue is confirmed.
Incorrect Orders
If you receive the wrong item, contact us within 48 hours, and we will resolve it quickly by sending the correct product.
Shipping Issues
Customers are responsible for entering accurate shipping information at checkout.
We are not responsible for:
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Incorrect or incomplete addresses
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Failed deliveries due to customer error
If a package is returned to us, we may offer a reshipment option.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, it is considered successfully delivered.
If you believe your package is missing, please contact your local carrier directly to file a claim. We will assist where possible.
Our Promise
We’re here to make sure you have a positive experience. If something isn’t right, reach out — we’ll always do our best to make it right.